Orders and payment
Payments are processed through Stripe-hosted Checkout. Murchison Elementary PTO does not store complete card numbers on this website. An order is considered placed when Stripe confirms payment.
Pickup and delivery
Each product page will explain the available pickup or delivery method, expected timing, and the information the PTO needs to complete fulfillment. If a product is delayed or unavailable, the PTO will contact the purchaser using the information provided at checkout.
Refunds and cancellations
For an unfulfilled order, contact the PTO team with your Stripe receipt. The PTO will review the request and, when approved, initiate the refund through Stripe. Refund timing depends on Stripe and the purchaser’s bank.
Policy review
This is a PTO working policy. Officers should review product-specific exceptions and any required notices before public launch.