Orders and payment
Payments are processed through Stripe-hosted Checkout. Murchison Elementary PTO does not store complete card numbers on this website. An order is considered placed when the payment provider confirms it and the PTO records the order.
Pickup and delivery
Each product page will explain the available pickup or delivery method, any expected timing, and the information the PTO needs to complete fulfillment. If a product is delayed or unavailable, the PTO will contact the purchaser using the information provided with the order.
Refunds and cancellations
For an unfulfilled order, contact the PTO at murchison.pto@gmail.com with the internal order reference. The PTO will review the request and, when approved, initiate the refund through Stripe. Refund timing depends on the payment provider and the purchaser’s bank.
Scope of this draft
This is a working policy draft prepared for PTO review. The PTO should approve final wording, product-specific exceptions, and any required legal notices before public launch.